I'm a content designer, UX writer, and creative being living in Houston. My cup is always half full, preferably with coffee.
A high level view of my design thinking and strategy
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THE XFINITY APP
The primary experience touchpoint for customers to manage all their Xfinity services. The app has 10 million users each month. Content design spans marketing new features to product adoption flows.
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XFINITY MOBILE - FRONTLINE AGENT USER INTERFACE
Content design and UX writing for the XM360 system used by in-store retail agents and customer service agents on the phone. Mastery of technical processes was the key to developing helpful content to those under pressure.
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POWER WIZARD
An electricity concierge service owned by NextEra Energy. As a start-up, every angle of the business required content, from brand guidelines to a customer enrollment training manual for agents and brokers.
